Active Voice Intelligence
VOICENX is an AI enabled training and coaching module that uses roleplays and task functionality to replicate customer interactions in the real world through voice analytics. VOICENX gives the trainer the ability to assign tasks and modules for trainees to ensure better customer service.
Module Planning
Trainers create a module by the Module Planner and assign tasks that include roleplays. Select how trainees perform role plays, either by themselves or with AI.
Dynamic Roleplays
Trainees choose to register for modules that are assigned to their group. They can practice as many roleplays as they need to ensure a better customer services.
Feedback
VOICENX gives metrics and feedback to trainers and trainees. By analyzing performance data and sentiment trends, trainers can identify strengtns and areas for improvement of trainees, fostering a culture of continuous learning.
Recording & Transcription
Our advanced AI system accurately converts your spoken words into written text, providing a detailed transcript of your audio content.
Average & Total Score
Our scoring system provides both an average score for quick assessment and a total score for comprehensive performance measurement.
Sentiment Analysis
We analyze the emotional tone of your content, identifying positive, negative, or neutral sentiments to give you insights into the overall mood and reception.
AI Generated Feedback
Based on our analysis, our AI generates personalized feedback to help you improve your content and communication effectiveness.
This data-driven approach enables trainers to craft targeted coaching strategies and equips trainees with innovative tools to elevate their performance, resulting in superior customer experiences and stronger organizational success.
The Power of AI in VOICENX
Dynamic Role Plays
Trainers can seamlessly register a variety of role plays tailored to each task, enhancing the learning journey for trainees:
AI Dialogue
Immerse trainees in realistic scenarios as our AI simulates customer interactions, delivering insightful responses that mirror real-world situations.
Prime AI Dialogue
Take engagement to the next level! With custom datasets, our AI creates highly personalized customer interactions, ensuring trainees experience authentic and relevant dialogues.
Prime AI Configuration
Unlock the potential of your organization by effortlessly uploading audio files as datasets. Our advanced AI model will learn from your unique data, allowing you to customize an AI solution tailored specifically to your needs. Experience the power of AI-generated responses that resonate with real-life scenarios within your organization, enhancing communication and decision-making like never before.
About
Our AI-enabled training and coaching module offers an innovative approach to skill development by simulating real-world customer interactions. Using advanced roleplay scenarios and task-driven functionality, it creates immersive learning experiences where users engage in dynamic conversations that mimic actual customer service situations. With powerful voice analytics, the system evaluates performance, providing AI generated feedback to enhance communication, problem-solving, and decision-making skills. This tool empowers teams to refine their approach in every customer interaction.